WeLab - Customer Service Officer - WeLab Bank

Entry Level

Hong Kong

Customer Service Officer

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About Us

WeLab aims to bring joy to everyone’s financial journey. We strive to improve people’s lives by reinventing financial services through game-changing technology. We put our people first, whether it’s our customers or our employees.

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Who we're looking for

WeLab is looking for an Customer Service Officer to join the team!

What you will be doing

Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
Handle and resolve customer complaints promptly and escalate to team head if necessary
Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
To perform any other duty as assigned by supervisor

Who you are

About you:

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
You are humble and prioritize the success of the team over your own with an eagerness to help those around you
You don't shy away from challenges and have the ability to bounce back from setbacks

What is required and what we’re looking for

Associate Degree / Diploma or above
Minimum of 2 years’ experience in contact center
Experience in handling customer complaints is preferred
Good in verbal and written English and Chinese
Good in customer service mindset and interpersonal communication skill
Energetic and able to work under pressure
Work shifts is required on weekends and public holidays

What we offer

Competitive salary
Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
Happiness Dollars for spending on anything that makes you happy
Coffee stipend
Conveniently located office surrounded by diverse and delicious lunch options
Lively office with gaming consoles and a ping pong table
Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
Employee referral bonuses