WeLab - Officer, Customer Service 客戶服務主任 - WeLab Bank

Entry Level

Hong Kong

Officer, Customer Service 客戶服務主任

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About Us

WeLab aims to bring joy to everyone’s financial journey. We strive to improve people’s lives by reinventing financial services through game-changing technology. We put our people first, whether it’s our customers or our employees.

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Who we're looking for

WeLab is looking for an Officer, Customer Serviceto join the team!

What you will be doing

Handle customer enquiries and loan application process
Follow up loan applications, verifications and repayments in a professional manner
Provide administrative support to the team

Who you are

About you:

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
You are humble and prioritize the success of the team over your own with an eagerness to help those around you
You don't shy away from challenges and have the ability to bounce back from setbacks

What is required and what we’re looking for

Form 5 or above
Minimum 1 year’s relevant experience in customer service or telemarketing
With experience in unsecured lending industry would be an advantage
Proactive, good telephone manner and customer-oriented
Good spoken English, Mandarin and Cantonese
Willing to work on shift duty

What we offer

Competitive salary
Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
Happiness Dollars for spending on anything that makes you happy
Coffee stipend
Conveniently located office surrounded by diverse and delicious lunch options
Lively office with gaming consoles and a ping pong table
Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
Employee referral bonuses