Canopy
Oursky Limited

Oursky Limited - Customer Success

Entry Level
Hong Kong
Customer Success
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About Us

Oursky is a software product studio with offices in Hong Kong, London and Taipei. A diverse and socially progressive team of experts working remotely from different locations. We have FormX extracting structured information from documents with the latest AI technologies, as well as Authgear which provides open-source auth solution for consumer web and mobile apps. We also provide UI/UX design, software development, machine learning, QA, and product management consultancy for clients that range from rockstar startups to multinationals like Google, Milwaukee, Standard Chartered Bank, and HSBC.

Who we're looking for

We’re hiring a Customer Success for the two products: Authgear and FormX. Read more about the products and Oursky at  Careers @ Oursky. We’re looking for Customer Success to delight our customers with their product expertise and in-depth understanding of customers’ business requirements. Join us if you are passionate about technology and enjoy talking with people!

What you will be doing
  • Provide product demos and discuss with (potential) customers how Authgear and FormX might solve their business requirements
  • Organize and promote webinar with product demos
  • Learn and consolidate customers’ requirements to the product team
  • Be the single point of contact to key customers for daily/weekly communications
  • Plan with the product team and communicate with customers with a clear timeline or presentations on any new features, improvements, or bug fixes.

Who you are
  • Strong interest in tech or related experience
  • Good presentation and communication skills
  • Excellent English speaking and oral skills
  • Excellent conflict resolutions and relationships management skills
  • Eager to keep learning about new technologies, designs, and products knowledge
  • Ability to explain complex concepts in layman's terms
  • Startups/digital marketing/account servicing experience is a plus

You should join us if you

  • like working in a flat, dynamic environment and hate bureaucratic processes
  • are passionate about technology
  • is an extrovert and enjoys talking to people
  • enjoy getting your hands dirty and solving problems
What we offer
  • Flexible work location
  • Profit-sharing plan for staff joining 2+ years
  • Flexible vacation policy
  • Startup Culture

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Rm B, 10/F, Great Wall Factory Building, 11 Cheung Shun Street, Cheung Sha Wan
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