Evercare - Onboarding Lead

Mid Level

Hong Kong

Onboarding Lead

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About Us

When it comes to care, it can be difficult to determine what you or your loved ones need, Evercare finds you the right support at the right time.

At Evercare, we help clients recover and rehabilitate after a major illness. With a team of nurses and care professionals, we assess your needs and offer professional and holistic care support in the comfort of your home. Our digital platform helps you stay connected to your loved ones so you can enjoy a peace of mind while at work or traveling. We make recovery and rehabilitation at home comfortable and safe, empowering your loved ones to live with dignity and independence.

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Who we're looking for

We are looking for a motivated and detail-oriented Onboarding Lead to join our team on a full-time basis. He/she will own the front end of the Caregiver lifecycle and will help attract, onboard, and activate Caregivers (‘CGs’) onto our platform. In this role, you will have the opportunity to define our CG recruitment strategy and user experience, directly impacting the quality and quantity of our CG supply pool. Your role will be pivotal in allowing us to service more clients in need of specialized home care!

What you will be doing

Hire, train, and manage a team of 3-4 associates to ensure they are powering the engine and supporting applicants through the registration process
Define, track, and analyze key performance indicators to have a pulse on the team’s overall performance and ensure we are working towards a defined and trackable set of goals
Design marketing campaigns and partnerships to attract prospective Caregivers onto our platform
Meticulously iterate on the Caregiver onboarding framework and process to increase efficiency, improve the candidate experience, while maintaining quality
Work closely with Operations and Sales to forecast upcoming Caregiver demand and adjust our recruitment strategy, as well as with Product to feedback any technological improvements required to smoothen the onboarding process
Engage with CGs regula

Who you are

Willing to be scrappy and get your hands dirty (we are a startup after all!)
Organized and have a strong sense of ownership in tasks. Project management experience preferred
Analytical and can identify actionable insights with data for the team to implement (intermediate knowledge in Excel/Google Sheets is a must)
A natural knack for setting up efficient and practical processes
Equipped with strong communication and influencing skills, whether face to face, through telecommunications channels
At least 2 years of work experience, preferably in investment banking, consulting, or start-ups
Business proficient in English and Cantonese

What we offer

Make your mark on one of the fastest growing startups in healthtech
Work alongside a group of energetic and fun individuals eager to make a positive impact
Flat structure with a respectful and open office culture
Flexibility in working arrangements
Friday lunch ordered to the office