Animoca Brands (HK) - Online Game Community Manager

Mid Level

Hong Kong

Online Game Community Manager

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About Us

Animoca Brands, a Deloitte Tech Fast winner and ranked in the Financial Times list of High Growth Companies Asia-Pacific 2021, is a leader in digital entertainment, blockchain, and gamification.

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Who we're looking for

Animoca Brands (HK) is looking for an Online Game Community Manager to join the team!

What you will be doing

Creating, implementing and measuring community engagement
Driving community strategy, development, growth, programs and community campaigns
Work with marketing to plan releases, marketing materials and content
Manage communication channels, including Discord, Telegram, Twitter, WeChat, Weibo, live chat, blog posts and forums etc
Provides timely support to the questions & queries raised in the community by liaising with the Product team and checking necessary systems for an update
Representing the voice of the community, bringing community feedback to our Marketing and Product teams
Monitoring the industry for changing trends in community management practices.
Provide daily, weekly and quarterly analysis to senior management

Who you are

Strong understanding of cryptocurrency, and blockchain space. Not technical, but fundamental understanding (we will also offer training)
2 Years experience managing an online user community and customer service, or 3 years combined experience leading and working with an online user community
Excellent written and oral communication skills in English and Mandarin
Ability to hear, process, and respond to feedback from community members and come up with creative solutions to meet their needs
Experience running of live-ops, post-release game/app updates
Active following on twitter, Telegram, Discord, WeChat and other social media
Can work independently, a self starter

Nice to have: